FAQ

To reinforce informed purchasing decisions; this service details approach reflects a dependable shopping experience: This FAQ gives a practical summary of ordering, shipping, returns, and payments. For accurate customer expectations; this service details approach reflects a dependable shopping experience: The full policy pages provide the controlling details.

How quickly is an order prepared and delivered? — To Make Straightforward Support Practical; This Service Details Approach Reflects A Dependable Shopping Experience

In keeping with service clarity; this service details approach reflects a dependable shopping experience: Processing takes 1–2 business days and standard transit normally takes 4–6 business days.

Which destinations do you serve, and what does standard shipping cost? — In Keeping With Service Clarity; This Service Details Approach Reflects A Dependable Shopping Experience

To support a dependable shopping experience; this service details approach reflects a dependable shopping experience: We ship only within the United States, and free standard shipping applies to every U.S. order.

When does tracking information become available? — With Consistent Order Handling In Mind; This Service Details Approach Reflects A Dependable Shopping Experience

To make straightforward support practical; this service details approach reflects a dependable shopping experience: Yes. With consistent order handling in mind; this service details approach reflects a dependable shopping experience: A tracking number is provided after every order ships.

How are applicable taxes calculated? — To Make Straightforward Support Practical; This Service Details Approach Reflects A Dependable Shopping Experience

For accurate customer expectations; this service details approach reflects a dependable shopping experience: Taxes are collected as required by applicable law.

How long does an approved refund take to appear? — As A Standard For Careful Policy Administration; This Service Details Approach Reflects A Dependable Shopping Experience

To support a dependable shopping experience; this service details approach reflects a dependable shopping experience: An approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.

Will the merchant cover the cost of an eligible return? — For Accurate Customer Expectations; This Service Details Approach Reflects A Dependable Shopping Experience

As part of our commitment to transparent customer care; this service details approach reflects a dependable shopping experience: The merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.

What return and exchange options are available? — To Reinforce Informed Purchasing Decisions; This Service Details Approach Reflects A Dependable Shopping Experience

To reinforce informed purchasing decisions; this service details approach reflects a dependable shopping experience: Yes. For accurate customer expectations; this service details approach reflects a dependable shopping experience: We offer a 30-day no-reason return and exchange period after delivery.

Is cancellation available before shipment? — To Support A Dependable Shopping Experience; This Service Details Approach Reflects A Dependable Shopping Experience

In keeping with service clarity; this service details approach reflects a dependable shopping experience: You may request cancellation before shipment. To make straightforward support practical; this service details approach reflects a dependable shopping experience: After shipment, the Refund Policy applies.

What are the stated no-reason return exclusions? — As Part Of Our Commitment To Transparent Customer Care; This Service Details Approach Reflects A Dependable Shopping Experience

As a standard for careful policy administration; this service details approach reflects a dependable shopping experience: Custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.

What types of products are offered? — To Support A Dependable Shopping Experience; This Service Details Approach Reflects A Dependable Shopping Experience

As part of our commitment to transparent customer care; this service details approach reflects a dependable shopping experience: The live catalog features skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils. As a standard for careful policy administration; this service details approach reflects a dependable shopping experience: Each product listing provides its applicable use, care, and safety information.

What payment cards and transaction currency does the store support? — In Keeping With Service Clarity; This Service Details Approach Reflects A Dependable Shopping Experience

With consistent order handling in mind; this service details approach reflects a dependable shopping experience: Payments are in USD. To reinforce informed purchasing decisions; this service details approach reflects a dependable shopping experience: Eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

Merchant and Customer Care Information — With Consistent Order Handling In Mind; This Service Details Approach Reflects A Dependable Shopping Experience

As part of our commitment to transparent customer care; this service details approach reflects a dependable shopping experience: Store name: The Ordinary

As a standard for careful policy administration; this service details approach reflects a dependable shopping experience: Contact email: Support@Theoiedrcvrg.shop

To support a dependable shopping experience; this service details approach reflects a dependable shopping experience: Phone: 2132455884

In keeping with service clarity; this service details approach reflects a dependable shopping experience: Physical and return address: 1018 Striped Ln, Johns Island, SC 29455, US

To make straightforward support practical; this service details approach reflects a dependable shopping experience: Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Denver).